This policy explains how Top Motor Keys (“we”, “us”, “our”) collects and uses your personal information when you visit www.topmotorkeys.co.uk, contact us or request a quote. We are a mobile auto locksmith based in Tamworth, covering the West Midlands.

Who we are

Top Motor Keys is the data controller for the personal information described in this policy. You can contact us by email at contact@topmotorkeys.co.uk or by phone or WhatsApp on 07341 376346.

What information we collect

When you request a quote through our website form, we collect the details you enter:

your name, phone number and email address;
your vehicle registration, make and model, year and ignition type (key blade or push-to-start);
the service you need and your town or postcode;
the page you were on when you sent the form.

When you call, text, WhatsApp or email us, we receive the information you choose to send, such as your phone number, name, photos of your key or car, and your location.

When you visit our website, our hosting and security systems may process technical information such as your IP address, browser type and the pages you view. We use your IP address briefly to limit repeated form submissions and to keep the site secure.

How we use your information

to reply to your enquiry and give you a quote;
to carry out the work you ask for, including identifying the correct key and programming for your vehicle;
to arrange and attend the job at your location;
to honour our 12-month warranty and keep records of work done;
to meet our legal, tax and accounting obligations;
to keep our website secure and prevent spam.

We do not sell your personal information, and we do not use it for automated decision-making.

Our legal basis

Contract: to respond to your request and provide the service you ask for.
Legitimate interests: to run and secure our business, prevent spam and keep records of our work.
Legal obligation: to keep records we are required by law to keep.

Who we share your information with

We only share your information with the services we use to run the business and respond to you:

Email: quote requests are emailed to our business mailbox, which is provided through Google Workspace.
Telegram: a notification containing your enquiry details is sent to a private Telegram chat so we can respond quickly.
WhatsApp: if you message us on WhatsApp, the conversation is handled through WhatsApp (Meta) under its own terms and privacy policy.
Website hosting and security: our website is hosted by Krystal Hosting and protected by security tools that may process visitor data.

We may also share information where we are required to by law or to protect our legal rights.

Cookies

Our website uses only the cookies and similar technologies needed to make it work and perform well, for example caching to load pages faster and security features. We do not use advertising or analytics cookies. Third-party content such as the reviews widget may set its own technical cookies or request resources from its own servers; you can control cookies through your browser settings.

How long we keep your information

We keep your information only for as long as we need it for the purposes above. Enquiries that do not lead to a job are not kept longer than necessary to deal with your request. Records of work carried out are kept for the length of our warranty period and for as long as we are legally required to keep business records.

Your rights

Under UK data protection law you have the right to:

ask for a copy of the personal information we hold about you;
ask us to correct information that is wrong or incomplete;
ask us to delete your information, where there is no reason for us to keep it;
ask us to restrict or stop using your information in certain circumstances;
object to us using your information based on our legitimate interests;
ask for your information in a portable format, where this applies.

To use any of these rights, contact us at contact@topmotorkeys.co.uk. We will respond within one month.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The current version is always available on this page.

Privacy Policy